Privacy Policy

OliveTTS ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and handle personal information and other data when you use OliveTTS (the "Service"), our text-to-speech service.

1. Information We Collect

We collect or process the following types of information to provide and operate the Service:

1. Account Information: Your Google account ID, email address, and profile picture obtained through Google authentication.
2. Service Usage Data: Text you submit, generated audio, voice generation settings, and credit usage information.
3. Billing Information: Customer IDs, subscription IDs, payment status, billing history, and billing details such as your name, address, and country or region.
4. Analytics Data: Cookies, device and browser information, website activity, and related usage data.
5. Contact Information: Your email address and the content of any inquiries you send us.

Payment details, such as credit card numbers, are processed by Stripe and are not stored on our servers.

2. How We Use Your Information

We use the information we collect for the following purposes:

1. To provide, operate, and manage the Service and user accounts.
2. To generate audio from text and store and deliver generated audio.
3. To manage subscriptions, process payments, and handle billing.
4. To analyze usage, improve the Service, and investigate technical issues.
5. To prevent abuse and maintain the security of the Service.
6. To respond to inquiries and communicate with users when necessary.
7. To comply with applicable legal obligations.

We do not use the text you submit to train our own AI models.

3. Third-Party Services

We use third-party service providers to support the operation of the Service, including text-to-speech processing, payment processing, data storage, analytics, error monitoring, and other essential functions.

To provide these services, certain user data may be shared with and processed by third-party service providers as necessary.

When generating audio, we send submitted text and relevant voice settings, such as the selected voice, language, pitch, and speaking rate, to external processing services. Your user account ID is not included in these requests.

We use Stripe for payment processing and Cloudflare Web Analytics to understand how visitors use our website.

Your data may be stored or processed on servers located outside Japan or by service providers operating in other countries. We take appropriate measures to handle such data in accordance with applicable data protection laws.

4. Cookies and Analytics

We use cookies and similar technologies to maintain login sessions and support essential functionality of the Service.

We use Cloudflare Web Analytics to understand how visitors use our website and to help us improve the Service. Cloudflare Web Analytics collects and analyzes information such as website traffic, pages visited, device and browser details, and page performance metrics. It does not use cookies for analytics or track individual users for identification purposes.

For more information about how Cloudflare handles data, please see Cloudflare's Privacy Policy.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may prevent some features of the Service, including login functionality, from working properly.

Where required by law, we will obtain your consent before using cookies or similar technologies that require such consent.

5. Data Retention and Deletion

We store submitted text and generated audio for the following periods, based on the plan used when the audio was generated:

• Free Plan: 72 hours from generation.
• Paid Plans: 30 days from generation.

After the applicable retention period, submitted text and generated audio are automatically deleted from our databases and storage systems.

When you delete your account, we also delete the account information, submitted text, and generated audio stored in systems under our control. However, certain information, such as billing records, may be retained where necessary to comply with legal obligations or for other legitimate reasons.

Analytics data, billing information, and other data processed by third-party service providers may be retained or deleted according to their respective retention policies and applicable laws.

6. Sharing and Disclosure of Information

We do not disclose your personal information to third parties without your consent, except in the following circumstances:

1. When sharing information with service providers as necessary to operate and provide the Service.
2. When required or permitted by applicable laws or regulations.
3. When necessary to protect the life, safety, property, or other legally protected interests of individuals, as permitted by law.
4. When you have otherwise consented to the disclosure.

Information shared with third-party service providers is handled as described in Sections 3 and 4 and in accordance with applicable data protection laws.

7. Data Security

We implement reasonable and appropriate security measures to protect personal information and user data against unauthorized access, loss, disclosure, and other security risks.

Submitted text and generated audio are managed so that, under normal circumstances, only the account holder can access and download their stored content.

However, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

You may delete your account at any time through the account deletion process provided within the Service.

Depending on applicable law, you may also have the right to request access to, correction of, deletion of, or restriction of the processing of your personal information, as well as other rights concerning your data.

We will review and respond to such requests in accordance with applicable law and may need to verify your identity before processing them.

To exercise your rights or submit a privacy-related request, please contact us using the information provided at the end of this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in applicable laws, the Service, or our data handling practices.

If we make material changes, we will provide notice through the Service or other appropriate means. Unless otherwise stated, the updated Privacy Policy will take effect when published on the Service. Where required by law, we will provide advance notice or obtain your consent.

10. Language Versions

This Privacy Policy is available in English and Japanese. For users residing in Japan, the Japanese version takes precedence over the English version. For users residing outside Japan, the English version takes precedence over the Japanese version.

If there are any discrepancies between the two versions, the version applicable to your place of residence will prevail.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Operator: OliveTTS

Email: support@olivetts.com

Last Updated: November 13, 2026